Privacy Policy

Last updated: September 2026

At BLUNOVA BEAUTY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit blunovabeauty.com, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Account information
• Customer service communications
• Product reviews or feedback
• Marketing preferences

When you make a purchase, payment information may be processed by our payment service providers. BLUNOVA BEAUTY may not directly store your complete credit or debit card details.

We may also automatically collect certain technical information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Time spent on our website
• Approximate location derived from your IP address
• Cookie and tracking information
• Shopping and browsing activity

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery and shipping
• Process payments and refunds
• Send order confirmations and shipping updates
• Provide customer service
• Respond to enquiries, complaints, or return requests
• Manage your customer account
• Prevent fraud and unauthorized transactions
• Improve our products, website, and customer experience
• Analyze website usage and performance
• Personalize content and product recommendations
• Send promotional emails or marketing communications where permitted
• Measure the effectiveness of our advertising
• Comply with legal, tax, accounting, and regulatory obligations
• Protect the rights, property, and security of BLUNOVA BEAUTY and our customers

3. Legal Basis for Processing

Where applicable law requires us to identify a legal basis for processing your personal information, we may process your data because:

• It is necessary to fulfil a contract with you, such as processing your order.
• You have provided your consent.
• We have a legitimate business interest in operating and improving our services.
• We are required to comply with a legal obligation.
• Processing is necessary to prevent fraud, misuse, or security threats.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

4. Payments

Payments made through our website may be processed by third-party payment processors.

These providers may collect information necessary to process your payment, including payment card information, billing details, device information, and transaction information.

Their handling of your information is governed by their own privacy policies and security practices.

For security purposes, BLUNOVA BEAUTY does not intentionally store complete payment card numbers or card security codes unless specifically required and permitted through an approved payment system.

5. Order Fulfilment & Delivery

We may share necessary information with shipping, fulfilment, courier, and logistics providers in order to deliver your order.

This information may include:

• Your name
• Delivery address
• Telephone number
• Email address
• Order or tracking information

These providers should only use the information necessary to perform the delivery or fulfilment service.

6. Cookies & Tracking Technologies

BLUNOVA BEAUTY may use cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

• Keep your shopping cart active
• Remember your preferences
• Keep you signed into your account
• Understand how visitors use our website
• Improve website functionality
• Measure website traffic
• Analyze advertising performance
• Provide relevant advertisements

Some cookies are essential for the operation of the website, while others may be used for analytics, advertising, or personalization.

Where required by law, we will request your consent before using non-essential cookies.

You may also adjust or block cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

7. Analytics & Advertising

We may use third-party analytics and advertising services to understand website activity and improve our marketing.

These services may collect information such as:

• IP address
• Device identifiers
• Browser information
• Pages viewed
• Products viewed
• Purchases
• Advertising interactions

We may use advertising platforms such as search engines, social media platforms, analytics providers, and advertising networks.

These third parties may use cookies, pixels, and similar technologies in accordance with their own privacy policies.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you:

• Product launches
• Special offers
• Discounts
• Beauty news
• Promotions
• New product announcements

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.

Unsubscribing from promotional emails will not prevent us from sending essential transactional messages, such as order confirmations, refund notices, or shipping updates.

9. How We Share Your Information

We do not sell your personal information in the ordinary sense of selling customer information for money.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment processors
• Banks and financial institutions
• Shipping and delivery companies
• Website hosting providers
• E-commerce platforms
• Customer support providers
• Email and SMS providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention providers
• Professional advisers
• Accountants
• Lawyers
• Government authorities where required by law

Service providers should only have access to information reasonably necessary to perform their services.

10. International Data Transfers

Some of our technology providers, payment processors, logistics partners, or other service providers may operate in countries different from your own.

As a result, your personal information may be transferred to, stored in, or processed in another country.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example, we may retain order and transaction information to:

• Fulfil customer service requests
• Process refunds
• Resolve disputes
• Prevent fraud
• Maintain financial records
• Meet tax, accounting, and legal requirements

Retention periods may vary depending on the type of information and applicable legal obligations.

12. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Disclosure
• Alteration
• Destruction

These measures may include encrypted connections, restricted access, authentication controls, secure service providers, and monitoring procedures.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing
• Restrict certain uses of your data
• Withdraw consent
• Request a copy of certain personal information
• Opt out of direct marketing
• Lodge a complaint with a relevant data protection authority

These rights may be subject to legal limitations and exemptions.

To exercise your privacy rights, please contact us using the contact information below.

We may need to verify your identity before processing certain requests.

14. Children's Privacy

BLUNOVA BEAUTY is not intended for children who are below the minimum age permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children without appropriate parental or guardian authorization where required.

If you believe a child has provided personal information to us without proper authorization, please contact us.

15. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services.

BLUNOVA BEAUTY is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

16. Social Media

If you interact with BLUNOVA BEAUTY through social media platforms, those platforms may collect information about your activity.

Your use of social media platforms is governed by the privacy policies of those platforms.

We may receive information you choose to share with us through comments, direct messages, tags, competitions, or other social interactions.

17. Product Reviews & User Content

If you submit a review, testimonial, photograph, video, or other public content, some information you submit may become visible to other visitors.

Please avoid including sensitive or unnecessary personal information in public reviews or comments.

18. Fraud Prevention & Security

We may use information about transactions, devices, payment activity, IP addresses, and account behavior to detect and prevent:

• Fraud
• Unauthorized transactions
• Chargebacks
• Abuse
• Account compromise
• Other illegal or harmful activity

Where appropriate, information may be shared with payment providers, banks, fraud-prevention services, or relevant authorities.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• New services or technologies
• Legal requirements
• Changes to how we process personal information

The latest version will always be published on blunovabeauty.com with the updated effective date.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:

BLUNOVA BEAUTY
Website: blunovabeauty.com
Email: [insert customer support/privacy email]
Business address: [insert registered business address]

For privacy-related requests, please include enough information for us to identify your account or order and understand your request.

Our Privacy Commitment

At BLUNOVA BEAUTY, customer trust is important to us. We aim to use your information responsibly, protect it appropriately, and collect only the information reasonably required to provide our products and services.